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Post by jose1711 on Jun 10, 2011 7:41:24 GMT -5
hello, i pre-ordered helena 3rd but did not get any url to download developer's build (only paypal confirmation). will i get it at some point or how should i request it? thank you, jose
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Post by Brandon Smith on Jun 10, 2011 9:52:29 GMT -5
Hi, well paypal is supposed to take you there after the payment is complete. In addition I personally email you the link.
Unfortunately, that's not automatic and you have to wait till I get to a computer, heh. I saw your payment though and sent you the link, did you get it?
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Post by jose1711 on Jun 10, 2011 15:25:32 GMT -5
thank you, i got the link. however when i start the game on my (arch linux, 32bit) box, this is what i see www.youtube.com/watch?v=66Xd0Bq7Yo0. do you have an idea what is going on? cheers, jose
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Post by Brandon Smith on Jun 10, 2011 16:13:00 GMT -5
Yea, for whatever reason the game is not able to read in the necessary level files. You could try un tarring it again, or if that doesn't work, try a chmod -R 777 * on the entire Helena directory, to make sure the game has permission to read everything.
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Post by Brandon Smith on Jun 10, 2011 16:13:42 GMT -5
Did the demo work for you, and this is only a problem with the full version?
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Post by jose1711 on Jun 10, 2011 17:04:50 GMT -5
tried setting perms to 777 but did not help. demo shows the same symptoms.
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Post by Brandon Smith on Jun 10, 2011 17:41:57 GMT -5
This appears to be an issue specific to arch-linux. For whatever reason, the game is not able to read in the model files. I believe you that the game doesn't run, and if you'd like, I can issue a refund.
And thanks for bringing this to our attention.
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Post by rustybolts on Jun 10, 2011 17:51:38 GMT -5
Looking at the video, it looks like how Helena runs on my other laptop. My other laptop has an intel gma4500m and so does not run Helena too good. On it I have the same missing graphics on the menu but I can still actually start the game albeit it runs quite slow.
Can I ask what graphics card are you using if you don't know can you post the terminal output from
$ lspci
I think probably either your card is not good enough to run Helena or your running either free drivers or you have not got the latest drivers installed for your card.
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Post by jose1711 on Jun 10, 2011 17:56:08 GMT -5
other openGL-based games are running fine
[jose@olivia ~]$ lspci | grep nV 01:00.0 VGA compatible controller: nVidia Corporation G96 [GeForce 9500 GT] (rev a1) [jose@olivia ~]$ pacman -Q|grep nvid nvidia 270.41.19-1 nvidia-cg-toolkit 3.0-3 nvidia-utils 270.41.19-1
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Post by jose1711 on Jun 10, 2011 17:57:32 GMT -5
This appears to be an issue specific to arch-linux. For whatever reason, the game is not able to read in the model files. I believe you that the game doesn't run, and if you'd like, I can issue a refund. And thanks for bringing this to our attention. isn't that too soon giving up? i'm ready to help with debugging. i certainly do not want you to release a game that is ubuntu-only friendly :-)
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Post by Brandon Smith on Jun 11, 2011 0:00:36 GMT -5
I'm certainly not giving up. I just don't know how soon I'll get around to figuring this one out, and I don't want you to feel cheated.
There's obviously some issue there, and I do appreciate your offer to help debug it. I may have to ask for your help in that.
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Post by jose1711 on Jun 11, 2011 3:08:56 GMT -5
good to hear that. btw is there any chance to enable e-mail notification for new posts?
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Post by Brandon Smith on Jul 4, 2011 18:52:34 GMT -5
Sorry that's a proboards related question. I'm not familiar enough to know :/
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Post by jose1711 on Jul 9, 2011 15:25:01 GMT -5
btw i've just tried 1.15 version and the problem persists
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Post by Brandon Smith on Jul 13, 2011 21:46:27 GMT -5
I've got some ideas for what might be causing it, but with no easy access to a arch-linux box, it's going to be tough to test it. Right now development is just slow because I'm moving.
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